Privacy Policy
Closeful helps local service businesses identify and set up practical AI workflows. This Privacy Policy explains what information we collect, how we use it, how we support business customers, and how we handle SMS consent.
Information We Collect
We may collect information you provide directly to us, including:
- Your name, business name, email address, phone number, and service area.
- Information you submit through website forms or during a consultation request.
- Messages, inquiries, appointment details, call or voicemail details, or workflow details you choose to share.
How We Use Information
We use information to:
- Respond to inquiries and consultation requests.
- Provide, improve, and support Closeful services.
- Send service-related communications, reminders, and follow-up messages.
- Understand business needs and recommend practical workflow improvements.
SMS Consent and Phone Numbers
If you provide your phone number and consent to receive SMS messages, Closeful may send conversational customer-care SMS messages related to your inquiry, missed call, appointment request, service request, support request, reminder, or related customer follow-up. Message frequency varies. Message and data rates may apply. You may reply STOP to opt out or HELP for help. You may also contact us at support@closeful.com.
Closeful may also provide SMS tools on behalf of local service businesses that use Closeful. In those cases, SMS messages are intended to continue a customer-service interaction that you started with the business, such as calling that business's published phone number, submitting a website form, making an appointment request, leaving a voicemail, or otherwise asking the business for help. Closeful requires participating business customers to use a disclosed consent workflow before SMS follow-up is enabled.
Closeful does not use customer-care SMS consent for marketing, promotions, purchased lists, unrelated outreach, or messages outside the inquiry or customer-service relationship that prompted the communication.
We do not sell, rent, or share SMS opt-in consent or phone numbers with third parties for their marketing purposes. We may share information with service providers and business customers as needed to provide the customer-care communication you requested or consented to receive.
How We Share Information
We may share information with service providers that help us operate our website, forms, communications, scheduling, hosting, analytics, or customer support. These providers are allowed to use information only to provide services for Closeful. We may also disclose information if required by law or to protect our rights, users, or business.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices
You may request that we update or delete information you have provided. You may opt out of SMS messages by replying STOP. You may request help by replying HELP or contacting us at support@closeful.com. If you receive a message about a business you contacted, you may also contact that business directly for help with your request.
Contact
If you have questions about this Privacy Policy, contact Closeful at support@closeful.com.